We're a retention agency for 7-8 figure DTC brands. The store, the demand and the testing are all here to do one job: bring customers back.
- Official Klaviyo and Shopify Partners
- Thirty-day rolling terms, on every account
and many more
Every service we run feeds retention.
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Flows and campaigns that turn a first order into a habit. We build them in your Klaviyo, and every flow gets written, designed and measured on its own.
Retention
Subscriptions and loyalty, WhatsApp and SMS, direct mail, and the lifecycle strategy that sequences them. Customers you've already paid for, brought back on a schedule.
- Subscriptions and LoyaltyProgrammes that make repeat purchases the default, not the exception
- WhatsApp and SMSThe channel your customers read in the first five minutes
- Direct MailPostcards wired into your retention stack, not landfill
- Lifecycle StrategyThe map behind every flow, campaign and touchpoint
Every flow is a sequence we build and run in your Klaviyo
Welcome flowThe first sequence a subscriber gets
Site search flowSearched, found nothing
Category browse flowBrowsed a category, bought nothing
Browse abandonment flowViewed, then left
Abandoned cart flowThe basket that nearly converted
Post purchase flowTurning a first order into a second
Replenishment flowTimed to when they run out
Cross sell flowThe product that completes the last one
Winback flowDormant customers, brought backOne change at a time, and we mean one
Change three things at once and you'll never know which one worked. So we change one. Opens tell you the sends are landing; they don't decide anything else. Every test we run on a flow or a campaign runs until placed orders separate the two versions.
Real results. Not just pretty emails.
See the case studiesReal accounts, real numbers
Real stories, real success
Working with Engage Commerce has been a game-changer for our business, far exceeding our initial expectations.
James Sheldon
Head of Product and Marketing, Thermos UK
Read the full case studyFAQs
What does Engage Commerce actually do?
We're a retention agency. Email marketing leads: the flows and campaigns that turn a first order into a habit. Behind it sits the rest of the programme: subscriptions and loyalty, WhatsApp and SMS, direct mail, and the lifecycle strategy that sequences them. Five services, one team. One set of numbers to answer for.
Do I have to buy everything?
No. Most clients start with email, because it pays back fastest on the customers you've already bought. We add the rest when the numbers say it's next, not because it was in the contract on day one.
What size brand do you work with?
We're built for seven and eight figure direct to consumer brands, where there's enough order volume for a system to compound. Earlier than that? Take the free playbooks and the email flow audit scorecard. They'll get you further than a retainer would.
How long are your contracts?
Thirty-day rolling. If the numbers aren't moving, you leave, and everything we built keeps running in your own accounts. We'd rather earn next month than trap you for a year. No hard feelings.
Who actually works on my account?
Theo does, and not just in the pitch. He runs strategy on your account, with the specialists for your channels alongside him.
Can I see real numbers before I speak to you?
Yes. Every case study is published in full, every figure straight out of the client's own account over a stated period: Thermos, GenePro, Shadow Foam, Patio Black Spot Removal, Rebel Aromas and Village Wax Melts. Read them first, then bring the awkward questions to the call.
Are you really a Klaviyo and Shopify partner?
Official partners on both. So we get priority support, early access to features, and tooling most agencies never get near, on the store side and the sending side. Builds ship faster, and platform problems get fixed before they cost you revenue.
What happens on a discovery call?
Half an hour. You tell us what you've tried, what worked and what didn't. We tell you where we think the revenue's leaking and what we'd fix first. Take that away and do it yourself if you like. Still worth the half hour.
How does retention change the forecast?
You've already paid for these customers. That makes them the cheapest revenue in the business. Email, WhatsApp and SMS, direct mail, subscriptions and loyalty bring them back on a schedule, until retention stops being a rounding error and becomes the line your forecast leans on.
Are we right for each other?
A few reasons we may be a good fit 🤝
The track record is on the work page. These are the rest of the reasons, straight from the horse's mouth.
We won't bullsh*t youThe unfiltered version of what it takes. No fairy tales about quick fixes.
This has to be reason No.1. Let's face it: the marketing world is full of agencies promising overnight success with flashy quick fixes. But here's the hard truth: there's no magic wand in marketing. Building genuine relationships and driving real results takes strategy, creativity, and a bit of grit. We're not here to feed you fairy tales or overpromise what we can do. What we will do is give you the unfiltered truth about what it takes to make your brand stand out, map out a game plan tailored to your goals, keep you in the loop every step of the way, and hustle hard to get you results that actually matter.
No lengthy contractsThirty-day rolling, because we'd rather earn the month than trap you for the year.
We think long-term contracts are outdated and a huge red flag. We believe in earning your business every single month, not trapping you in a rigid agreement. That's why we work on a straightforward 30-day rolling basis. If you're not feeling the vibe or seeing the progress, just let us know. We'll wrap things up, no hard feelings. It's all about keeping it real and keeping you in control.
Over a decade of marketing experienceTen years of watching trends, algorithms and buying habits shift. We know which ones mattered.
We're not newbies tinkering with theories. We're seasoned pros with over ten years of hands-on experience in marketing. We've seen trends come and go, algorithms shift, and consumer behaviours evolve. That means we know what works, what doesn't, and how to pivot quickly to keep your brand ahead of the curve.
We're results drivenDeliverability, opens, clicks, conversions and revenue. Vanity metrics are somebody else's report.
The numbers don't lie, but they can be misleading if you're not looking at the right ones. We're laser-focused on the metrics that matter: deliverability rates, open rates, click-through rates, conversions, and most importantly, revenue generated. Forget vanity stats that don't impact your bottom line. We'll hook you up with easy-to-digest reports on the regular, breaking down the wins and plotting the next moves. No fluff, no filler, just actionable insights to keep the momentum going.
We treat your business as our ownWe learn your brand voice and your customer before we write a word.
Not to be taken out of context! We dive deep to understand your brand's vibe, voice, and what makes your audience tick. That means we create killer campaigns that not only look and sound like you but also hit home with your customers. Think of us as an extension of your team: a partner committed to smashing goals and celebrating the wins together.
We cut out the jargonPlain English. When you understand the plan, you make better calls.
Marketing buzzwords and tech talk? Yeah, we're not about that life. We keep things straightforward and speak your language. Our mission is to demystify marketing, breaking down strategies and results in a way that makes sense. Because when you understand what's going on, we can collaborate better and drive bigger successes. Simple as that.
We are personableYou'll know everyone on your account by name, and they'll know your brand.
We're not a faceless machine churning out generic campaigns. We're real people who value real connections. Getting to know you and your team isn't just a nicety, it's a necessity. It helps us capture your brand's essence and translate it into work that resonates. Plus, we genuinely enjoy building relationships because, at the end of the day, this is a partnership built on trust and mutual success.
We invest in our business, just like youSpecialists across email and lifecycle, conversion work, Shopify build and SEO. So we can flex to your stage.
We are constantly expanding our knowledge base, staying up to date with every platform we work on and investing in the most powerful software and tools. Alongside this, we are continually building our in-house team of some of the most knowledgeable industry experts in the game. We have specialists across email marketing, the wider retention stack, conversion work, Shopify builds and SEO, meaning we can flex to whatever stage of growth your brand is at, without ever selling you a channel we do not run ourselves.
..and a few reasons we may not 🚩
Sometimes we're not the right match. That's fine.
Your budget does not allow for growthStrategy, design, content and analysis all cost something. You can't buy a result without them.
Every penny counts. But if your budget doesn't align with your grand plans, we might not be able to deliver the results you're dreaming of. Quality marketing requires investment in strategy, design, content, and analytics. We're committed to providing value that justifies the cost, but we need the resources to make the magic happen.
Our visions do not alignIf we're pulling in different directions on the first call, month six won't be kinder.
This might sound bold, but we genuinely need to be excited about your niche, and you need to be on board with our approach to elevating your brand. If we're clashing on ideas right from the get-go, it's probably best to respectfully part ways. Chemistry and a shared vision are key ingredients in creating campaigns that truly resonate.
You want to micromanage usSign-off on direction works. Approval on every subject line doesn't.
Trust is the foundation of any successful partnership. We operate best when we have the creative freedom to do what we do best: crafting killer campaigns that drive results. If you feel the need to oversee every tiny detail or can't let go of the reins, we might not be the best fit.
Expectations are unrealisticRetention compounds month after month. It doesn't detonate in week one.
If you're expecting us to double your revenue in a week, we're not the agency for you. Effective marketing is a strategic game: it takes insight, creativity, and a bit of patience. We believe in setting ambitious yet achievable goals, and by keeping it 100% honest we ensure you're in the driver's seat with a clear understanding of the journey ahead.
You want us to teach you on the jobWe'll explain what we're doing and why. But we're not running a training course alongside your account.
Look, we love sharing insights and empowering our clients, but we're not here to give a masterclass while executing your campaigns. Our focus is on delivering top-tier results for your brand. If you're seeking in-depth training or a step-by-step guide, there are other avenues better suited for that.
It's time to disrupt the ordinary
Let's jump on a call together, take a look under the hood of your Klaviyo account, and see how many quick wins we can unearth.
Book a call with our founder.
We're all about relationships built on trust, mutual respect and a shared vision for success. If that sounds like your vibe, let's make some waves together 🌊
